When your Intuit’s QuickBooks accounting program freezes, crashes, or it fails to respond appropriately while closing it, it’s likely the reason for all your data loss for which you just spent hours to enter them. In such a situation, troubleshooting your possible issues starting with the most common reason for the problem can let you diagnose and fix it. Though, contacting the QuickBooks help number you can seek the solution to fix the causes of that problem. Here’s how to solve the issues that are causing your QuickBooks to crash.
Close Individual Window at a Time
Trying to shut down all working files at once can cause the program to freeze or crash. So, close each open window separately to see if it’s causing the issue. Click on the ‘X’ button in the top-right corner of the window first and wait for 1 to 2 seconds to make sure your program doesn’t crash. If you’re able to close without any problem, proceed to close each window in the opposite direction of how they released until you have closed the company file successfully.
Suppress the Desktop
Before you start troubleshooting, you can suppress the computer desktop, which lets you run QuickBooks without revealing a company file. By doing that can enable you to check whether the issue lies within the program, data, system or the user end. So, press and hold the ‘Ctrl’ key and click the QuickBooks icon twice to run the program. If you’re able to open your accounting program when you suppress the desktop and find an error or if it crashes, the problem may be caused by data or the network connection. However, if you’re not using the system program, then your data might be damaged.
Test a Sample Company
You can look for corrupted files by verifying or testing a sample company.
- Launch the QuickBooks program when you suppress the desktop and then reveal a sample. Click on the ‘Open a Sample File’ option from the drop-down and select the first company from the list.
- Click ‘Edit,’ and choose the ‘Preferences,’ followed by the ‘Desktop View,’ and then choose the ‘My Preferences.’
- Choose the ‘Don’t Save the Desktop’ option to avoid loading the desktop.
- Reveal the ‘File’ menu and choose the problematic file. Now, close the same file and then the problematic company file, subsequently.
If the sample file closes without any problem, but your program crashes while you close the main file of the company, you can have a corrupted file.
Delete Corrupted Memorized Transactions
Corrupted items in Transactions might be the reason of QuickBooks to stop responding while you close. So, you first need to close your program to fix the issue.
- Press ‘Windows+ D’ key to reveal the desktop area. Click the taskbar right side and select the ‘Adjust Date and Time’ option.
- Change the time to one year previous. Start QuickBooks program and launch the company file. Click on the ‘Lists’ menu and choose the ‘Memorized Transaction List’ option.
- Click on the ‘View’ menu and choose the ‘Re-sort List’ option. Click the first transaction twice in the Auto column having a check spot, print and close it without saving.
Repeat the same process for all Memorized transactions with check marks. Choose each one with automatic entry settings and then click on the ‘Delete Memorized Transaction’ option. Close the QuickBooks program, and change the time and restart your program.Launch a company file and utilize the printed sales you just removed.
If all else methods fail to fix the QuickBooks crashing issues, you can get the solution from professionals by dialing the QuickBooks contact number and fix the problem instantly.