Lexmark printers are the most widely used printing machines to print their both text and graphics documents. In spite of having incredible functionality, you may face common printer problems while using Lexmark printer. Sometimes, the paper gets caught in the print queue when you try to print with the printer. If you have to face the similar kind of problem, you can’t complete your printing job. To print the document that’s stuck in the queue of your Lexmark printer, you can try various troubleshooting solutions given below, the and even consult the experts regarding your issues through the Lexmark printer support number until you find out what is causing the problem.
Solution 1 – Delete the Document
To fix the problem, one of the troubleshooting solutions is that you need to remove the print job from the Lexmark queue. To clean the print queue, check these steps:
- Click the Start menu, and then the ‘Devices and Printers’ icon. Choose the Lexmark printer from the list of available printers, and the print queue will appear.
- Select the print job and right click on it to open a menu where you can select the ‘Cancel’ option. Once the queue is cleared, try to print the document again.
Aside from this, you can also access the queue via an icon in the system tray or by navigating to the following path: C:\WINDOWS\System32\spool\PRINTERS, and then you can delete the folder’s contents to remove the print jobs.
Solution 2 – Restart the Print Spooler
If the above method doesn’t help you clear the print jobs from the queue, you should reset the print spooler service. The Spooler manages the connectivity between the printer and computer. If there is an issue, it could cause the print job to become held in the printer queue. Here’s how to restart the spooler:
- Go to the Control Panel window; select the ‘System and Security’ option, and then click the ‘Administrative Tools’ tab, followed by the ‘Services’ menu.
- Select the ‘Print Spooler’ option, followed by the ‘Properties’ tab. Now, search for the ‘Start’ option under the Service Status.
- Click the ‘Start’ button, and then the ‘OK’ to start the spooler again.
Solution 3 – Test your Lexmark Printer
If the problem persists, check the settings of your Lexmark printer to make sure that you’re using the right printer and your printer is turned on and working. Sometimes, an outdated driver can create the connectivity problems, so update your Lexmark printer drivers if they’re out-of-date. Also, ensure that your printer is firmly connected to the PC and no cable is loose or broken. In case of wireless connection, it is on and fully functional. You can also restart your printer to remove and reset the default configuration. When resetting the printer, you need to press and hold the power button at least 5 seconds to delete its cache, remain it off for a few moments, and then turn it back on.
Solution 4 – Run a Troubleshooter
If you’re using Windows-based PC, you can use the printing troubleshooter to fix the common problems. To do so, go to the ‘Control Panel’ window, find the ‘Troubleshooter’ in the search box. Select the ‘Troubleshooting’ section, and then click the ‘Hardware and Sound’ option, followed by the ‘Use a printer’ link and then proceed to the on-screen guide to troubleshoot the jammed document.
However, if everything else methods failed to fix the problems and you’re still unable to continue your printing task due to stuck document in the print queue, you should contact Lexmark customer support. You can call on the Lexmark customer service phone number to get advanced troubleshooting specific to your Lexmark printer.